Technology
Westgate Ports prides itself on employing state-of-the-art technology across all services, from initial booking through to final delivery and invoicing.
Our advanced systems allow staff and clients to:
- Track the location and status of every container in real time
- Identify individual truck movements via live GPS
- Receive automated updates on job progress via email, SMS or EDI
- Change or customise booking requests online
The system is powered by Maximas Logistics software and provides a fully integrated technology platform covering all business areas. The fully automated design means an almost paperless process, with information integration occurring through handheld mobile devices, GPS positioning, geo fencing, online client portals and Electronic Data Interchange (EDI).
Running operations electronically is a key point of difference for Westgate Ports. This is why we work closely with all our clients to ensure information is captured once and then integrated through EDI means. Our EDI gateway and experienced staff can configure your information into a compatible format, thus avoiding the need to re-enter existing data.
Contact operations@westgateports.com.au and start trading electronically with Westgate Ports today.
Technology at Westgate Ports
Leading edge technology enables Westgate Ports to deliver a better service to our clients. To ensure operations have minimal service interruptions, server availability is continually monitored and backup data is always present through real time data replication. Moreover, all operational servers are located in a fully redundant and secure data centre based in Melbourne.
The technology provided to our clients is delivered by an experienced and dedicated IT Team within an ITIL (IT Infrastructure Library) service management framework. This industry best practice provides a set of guidelines covering IT services and support, designed to deliver the best possible experience to our clients. All issues are logged with our Service Desk and either resolved immediately or escalated to second or third level support resources. Senior support engineers and management automatically receive emails and instant messaging for critical incidents. This enables Westgate Ports to respond quickly to any IT issues that may threaten operational continuity.
Westgate Ports have a Wide Area Network (WAN) that connects all sites to our central data centre and enables sites to be remotely monitored and supported. If a site's communication link fails, then this will be automatically detected by our Service Desk and appropriate remediation action taken. As a standard specification within Westgate Ports, all major operational sites have secondary backup links.
Security provisions are embedded throughout our infrastructure to protect our client's information and privacy. All traffic traversing our network is monitored, filtered and cleaned where necessary. All servers and PC equipment have automatically updated anti-virus software applied and our internet / email gateways have anti-virus and anti-spam software and appliances installed. Westgate Ports understands the importance of IT security and spends the necessary effort to keep systems secure.